Exchange and Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase from outletroots.com. If you’re not fully happy with your order, you can return most items within 30 days of receipt. To be eligible for a return, products must be unused, unworn, and in their original condition with all tags attached.

2. How to Initiate a Return

To start the return process:

  1. Visit outletroots.com and log into your account.
  2. Navigate to the “Returns” section and fill out the return request form.
  3. You will receive instructions on how to return your item.

Please note that customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.

3. Refunds

Once your returned item has been received and inspected, we will process your refund. You should expect the refund within 7-10 business days, and it will be credited to the original payment method used.

4. Exchanges

If you wish to exchange an item, please follow the return process and indicate the item you’d like to exchange for. Exchanges are subject to availability.

5. Non-Returnable Items

Certain items, such as personalized products, gift cards, and final sale items, are non-returnable. Please double-check your selection before completing your purchase.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will provide you with a replacement or refund, depending on the circumstances. Please include photos of the damage to help expedite the process.

7. Shipping

Ensure that returned items are securely packaged to avoid damage during transit. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

8. International Returns

For returns from outside the United States, the customer is responsible for return shipping costs and any applicable customs fees or taxes.

9. Terms and Conditions

By purchasing from outletroots.com, you agree to our return and exchange policy. We reserve the right to update this policy from time to time. Any changes will be reflected on this page.